Privacy Policy

Lorraine Wellbeing Treatments Privacy Policy Our Commitment to Your Privacy At Lorraine Wellbeing Treatments, your trust means everything to me. This Privacy Policy explains what personal information I collect, why I collect it, how I use it, and how you can control it. I've written this in plain language - no legal jargon - because you deserve to understand exactly how your data is handled. 1. Who I Am Lorraine Wellbeing Treatments is a home-based wellbeing and massage treatment room in Hambleton, North Yorkshire. For the purposes of this policy, "I", "me" and "my" refer to Lorraine Wellbeing Treatments. You can reach me at: Email: lorraine.thackray19@live.co.uk Address: 2 Wheatsheaf Court, Hambleton, North Yorkshire, YO8 9GG Phone: 07983 997353 2. Information I Collect I only collect what I genuinely need to provide you with a safe, comfortable treatment. Information you give me directly: Name, email address and phone number when you book a treatment Billing and payment details when you pay for a treatment or gift voucher Health and consultation information you share with me before a treatment, so I can make sure it's safe and suitable for you Messages you send via my contact form, email or social media Information collected automatically: Browser type, IP address and pages visited when you use my website Cookies and similar technologies to improve your browsing experience 3. How I Use Your Information I use your information only for the following purposes: Bookings & scheduling - to confirm your treatment and send reminders Payments - to process transactions securely Health & safety - to assess whether a treatment is suitable for you and adapt it where needed Communication - to respond to your enquiries and answer questions Newsletter - to send wellbeing updates and news, only if you've opted in Service improvement - to understand how my website is used and make it better Legal obligations - to comply with UK data protection law I will never sell your personal information to third parties. 4. Cookies My website uses cookies to remember your preferences and improve your experience. You can disable cookies in your browser settings at any time, though some features of the site may not function as intended. 5. How I Store & Protect Your Data Your information is stored securely, with health and consultation information treated with extra care as sensitive data. I retain your personal data only for as long as necessary to provide your treatment safely, or as required by law. Payment information is processed through a secure third-party provider and is never stored directly by me. 6. Sharing Your Information I do not sell, trade or rent your personal information. I may share your data only in the following limited circumstances: With trusted service providers (e.g. booking or payment platforms) who help run the treatment room, and who are bound by confidentiality If required by law or legal process To protect the safety of clients or the public 7. Your Rights You have the right to: Access the personal information I hold about you Correct any inaccurate or incomplete information Request deletion of your personal data, where legally permitted Withdraw consent for marketing emails at any time by clicking "unsubscribe" Ask questions about how your data is being used To exercise any of these rights, email me at lorraine.thackray19@live.co.uk and I'll respond within one calendar month, in line with UK data protection law. 8. Third-Party Links My website may contain links to third-party sites, such as Instagram. I'm not responsible for the privacy practices of those sites and encourage you to review their own policies. 9. Children & Young People Lorraine Wellbeing Treatments welcomes clients of all ages. Where a client is under 18, a parent or guardian must provide consent and complete the consultation form on their behalf before treatment. 10. Changes to This Policy I may update this Privacy Policy from time to time to reflect changes in my practices or legal requirements. When I do, I'll update the "last updated" date at the top of this page. I encourage you to review this page periodically. 11. Contact Me If you have any questions, concerns or requests regarding this Privacy Policy, I'd love to hear from you. Lorraine Wellbeing Treatments lorraine.thackray19@live.co.uk 07983 997353